Low density areas

Surrey connect, Demand-Responsive Transport service in Surrey

Mole Valley is an area in the county of Surrey, England. With a population of approximately 85,000 Inhabitants, its rural area is very large and accounts for approximately 90% of its total area.

In order to provide a dynamic and flexible transport service for its residents, Surrey County Council commissioned Padam Mobility to run a trial of a Demand-Responsive Transport service for rural and suburban areas.

At the beginning of November 2021, “Surrey Connect”, the new Demand Responsive Transport (DRT) service in West Leatherhead, was officially launched. The service has been in trial operation since May and has now been introduced to the local community by Surrey County Council. The new DRT service has received a contribution from the Department for Transport Rural Mobility Fund of £660,000.

“Surrey Connect”, equipped with a fleet of 2 minibuses, is operated by Mole Valley District Council and is available weekdays from 7 am to 6 pm. The on-demand service is aimed at travel for all: elderly people who can no longer be independently mobile, young people without alternative means of mobility or commuters travelling to the station to catch a  train, for example. 

Several booking options are available on the Padam Mobility platform and users can book a trip according to their preferences, either via the “Surrey Connect” app, booking website or call centre. Tickets can then be paid for in cash on the bus. 

So far Surrey Connect is available in Leatherhead but will be rolled out to other areas of the region in the coming year. 

Logo Surrey Connect

I am delighted that we are now able to offer this convenient, doorstep service for residents in West Leatherhead. This will help people who may be isolated due to their out of town location or have had to traditionally be heavily car dependent.

Matt Furniss
SCC Cabinet Member for Transport and Infrastructure