Call Connect, Demand-Responsive Transport service in Lincolnshire
The Call Connect DRT service provides reliable and convenient mobility solution for the population of the Lincolnshire rural county. The latter has been providing on-demand services for around 20 years to give people an alternative to very long bus routes, with long detours through various villages.
In order to make the service more effective for both customers and management, Lincolnshire County Council decided to bring Padam Mobility on board. By integrating Padam Mobility’s software solutions, the management of the fleet can be optimised and users will be able to book the service through three different channels (user app, booking website and call centre). This new approach is expected to increase not only passenger acceptance but also the range of user groups, thus making the use of public transport services much more attractive for the local people of Lincolnshire County.